Thursday 23 August 2001
Dear Ian
I would like to take this opportunity to thank you for your wonderful service and professionalism.  Your prompt attention to our requirements has been greatly appreciated.
A resort owner is a little bit like a star struck lover  - we tend to see our property through rose tinted glasses!  I know I have been quite exacting in my requirements; however, you have always met these willingly, effectively and economically.
Your virtual tours have been a great addition to our web site and we have received several bookings already as a direct result of your virtual tours.  We will be asking you to add the still shot to our Wedding Virtual Tour when the stone bridge has been built, which will finish off that tour beautifully.
Thank you again, Ian, as you have put the 'service' back into 'customer service' and it has been a pleasure to work with you.
Until our next assignment...
Warmest regards
Judi Minnikin
Managing Director
ph  +61 7 5545 1468
fax +61 7 5545 2707